When an Incident is created from an email in our system, if there is an attachment, it does not get attached to the ticket. I have gone thru the support site and set up the Mail Mappings to use the email subject as the attachment subject, and the email attachment as the attachment. When the system processes one of these emails with an attachment, it does not create any errors on either the application or web servers. The system seems to be reading the emails fine since it's creating tickets, it just seems to ignore the attachment. Any suggestions?
MailMappings.gif 7.4 K