What do you have set as your column view? If you have selected an attribute that appears multiple times in the inventory then you will see one entry per machine per attribute. Try setting your column view back to just the device name and the OS Type and see if that does the trick.
Mark Star - MarXtar LANDesk Enhancements
Home of Power State Notifier & Wake-On-WAN for LANDesk
No, good thought though. I even reset the layout to make sure. duplicates are all still there.
Check the inventory. Look at the following values:
Network - NIC Address
Are those all the same? If so, it is a Column set issue. If not, you have a duplicate device issue.
No, the inventories are not the same. ID's are different and the duplicates do not list IP address. How do I correct a duplicate issue?
Choose an affected machine. Delete the records and then manually run a scan on that machine using /F /SYNC as commandline parameters to force a full scan. Do you get multiple entries now? If so, then we may have some corruption going on here, if not, please explain the method you were using to discover them again after deletion before.
You mean the inventory scan (ldiscn.exe) correct? When I use the /F and /SYNC it keeps popping up the switch usuage window. I added the switched to a copy of the shortcut and it seems to be running.
However, once the scan ran 7 entries for that laptop appeared once again.
Try these steps:
A. On your core server under configure > services > inventory make the following changes:
1. Devices Button > Check off only "MAC addresses match" and "Resetore old Devices IDs"
2. Device IDs Button > have Computer.Device Name and Computer.Network.NIC.Address , 2 for your Identity Attributes change and Reject Duplicate Identities checked off
B. Save changes and restart inventory service.
C. Try deleting all the records.
D. Go into the registry on the client machine and delete the following registry keys
E. Run an inventory scan and see if it creates only one record.
All of those settings were set as you suggested. Still have 7 duplicates after the scan.
Uncheck the Restore old Device ID's and see what happens.
The strange thing is this only happens to laptops...not workstations or servers.
same result with "restore old ID's" unchecked
Just curoius but if you delete these 7 machines and refresh the console a few times, do they stay deleted?
no they don't. I had only tried refreshing after running the inventory scan before. But I just deleted them and refreshed and they came back.
Ah that explains it! Did you upgrade from 8.7 or previous to 8.8 ?