By off-site do you mean they are not on the Corporate LAN?
Do you have a managment gateway device?
You say this:
We are able to include and/or install the latest agent after reimaging.
If you can do that, you can remote control the device with the management gateway.
Rhyous, sorry for confusing the issue. The scenario is, after pc is reimaged at a remote location and on the corporate lan, runs sysprep (for volume license, generic name - desktop/laptop, workgroup), reboots, etc, etc, comes up to the desktop, at this point the pc is still in a workgroup.
Our helpdesk at this point used to use pc anywhere to pass thru to the pc to rename the it, and join it to the domain. Now our images do not include pc anywhere. I have included the new LanDesk agent 8.8 in our images, and deleted the reg entries for the common api's before sysprepping the images.
Once the reimaged pc is at the desktop, we walk the person at the remote location at the pc thru doing an Inventory scan, then a Security scan, sometimes it pops up in the console right away, sometimes we have to reboot once or twice, sometimes it can take up to 10-15 minutes to pop up in the console. This is where we have to wait for it to populate into the console before we can remote control or use the management gateway device.
I guess my question is, is there any way to force a newly reimaged pc to check into the console?