before it is joined to the domain? Or better yet, how do you remote control a pc that is in a "workgroup", but physically plugged into the network? More details - we manually rename and join pc's to the domain after they are reimaged. Since these reimaged pc's are still in a "workgroup" after being reimaged our helpdesk cannot use remote control via the web console. We are able to include and/or install the latest agent after reimaging. I'm running some tests to see if I can come up with a process we can use to have these check into the core db.