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RCHelper.exe was a file created in LANDesk 8.7 (and included in 8.8) to assist remote control on Vista based systems. New changes to the vista operating system prevented a standard Control + Alt + Delete from being sent through remote control which is where rchelper.exe comes in.
The file should be located in the C:\Program Files\LANDesk\ManagementSuite\ldlogon folder on the core. The file should also be located under the C:\Program Files\LANDesk\LDClient folder on the client system. Other changes to the OS are needed to make this patch work but those are the file locations.
Thanks for the info. I will have to look deeper into this issue. I've inherited administration of the system from a former employee and I'm in catch-up mode trying get everything working. Since I posted this email I found that our Management Gateway activation has expired also. I will need to resolve that first.