3 Replies Latest reply on Jan 23, 2009 2:33 PM by LegoGuy

    Cannot select Remote Control on Config Item in Console


      We are uuing ServiceDesk Console 7.2.6 with Landesk PC Management Suite and while myself and another person can remote control customers from the Console, Config Item tab, our new HelpDesk attendant cannot. The ServiceDesk Console installation went smoothly and all other features are working for him except the remote control part. When he right clicks on the config item box he only sees a little button that says SHOW IMPACT and nothing else. Does anyone have any ideas what I need to check ?