3 Replies Latest reply on Jan 26, 2009 2:00 AM by phoffmann

    Problem with Unmanaged devices




      I hope someone can help me with this problem, running version 8.8 sp 2 and I have computers that are showing in the unmanaged device discovery and will not allow me to drop and drag to scheduled task.  I have most of our machines setup and managed, but these last 8 computers will not move.  I get the an X when trying to drop and drag.  I have done this with many other computers so I know how to drop and drag.  I would appreciate any input anything has.


      Thank You

        • 1. Re: Problem with Unmanaged devices

          try and drag the systems again.  Right after it does not allow you.  Get the console.exe.log from the core server and post it to this thread.

          • 2. Re: Problem with Unmanaged devices



            Also with unmanaged devices they can only be dropped onto one type of task. The task must be created by going into Agent Configuration > Right click on your agent > select "schedule agent deployment" > drag and drop the 8 machines on to this task only and see if you get the same results.

            • 3. Re: Problem with Unmanaged devices
              phoffmann SupportEmployee

              Actually that's only 50% true.


              There's actually two tasks they can be dragged into.


              The first is - as you stated - the Agent Deployment.


              The second is a custom script based on "Restore Client Records" - which essentially sends back a full /SYNC scan (the idea being that your database breaks catastrophically - you make a new one - use UDD to discover devices, and then run this script to force inventory to come in, since they already have a LANDesk client).


              Useful little detail to know .


              Paul Hoffmann

              LANDesk EMEA Technical Lead

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