3 Replies Latest reply on Jun 10, 2009 12:04 PM by bcasler

    Office 2007 with 8.8 with sdclient log for additional troubleshooting

    Apprentice

      Latest test…………………………Not sure why package is not working.

       

      Primary file

       

      \\domain.name.com\apps\COM\Office2007\setup.exe

       

      Install/Uninstall option

       

      /adminfile \\domain.name.com\apps\COM\Office2007\mgt6.msp

       


      Additional files

       

      \\domain.name.com\apps\COM\Office2007\mgt6.msp

       


      Delivery Method settings – Policy – Listed  for installation (Using Software Deployment portal)

       

      Network Usage – Use download from source to deploy files
      Bandwidth – Nothing checked
      Download – Dynamic bandwidth throttling

       

      Reboot – Never reboot

       

      Feedback and timing
                      Display progress..
                      Allow user to delay
                      Deferral – run package after 5 minutes

       

      Type/Frequency              Optional/As Desired

       

      I reset the package hash,

       

      And got the following message.. still

       

      Setup cannot find the required setup controller file.  Either there was a network error, an error reading from the CD, DVD, or other installation media, or a problem with the package you downloaded

       

      A snippet of the sdclient log

       

      Fri, 13 Feb 2009 11:23:03 Core name 'domain.name.com:115.345.241.132' obtained from active task list
      Fri, 13 Feb 2009 11:23:03 Sending task status, cmd line -coreandip=domain.name.com:115.345.241.132 -taskid=84 -retcode=229392433 "-ldap=CN=Johnson_Booker_11bw,OU=Users,OU=MGT,OU=_Department-of-Engineering,DC=ad,DC=domain,DC=fom"
      Fri, 13 Feb 2009 11:24:27

       

      Downloading file \\domain.name.com\apps\COM\Office2007\setup.exe (lbikJFps03025W+uWiPisQ==, 4)
      Fri, 13 Feb 2009 11:24:27 Downloading file 1 of 2 from '\\domain.name.com\apps\COM\Office2007\setup.exe'
      Fri, 13 Feb 2009 11:24:27 Checking preferred server path \\domain.name.com\apps\COM\Office2007\setup.exe instead of \\domain.name.com\apps\COM\Office2007\setup.exe
      Fri, 13 Feb 2009 11:24:27 Path \\domain.name.com\apps\COM\Office2007\setup.exe was redirected to \\domain.name.com\apps\COM\Office2007\setup.exe
      Fri, 13 Feb 2009 11:24:27

       

      Downloading file \\domain.name.com\Apps\COM\Office2007\MGT6.MSP (+qtq/Cbka6pYiWa+eCm/CQ==, 4)
      Fri, 13 Feb 2009 11:24:27 Downloading file 2 of 2 from '\\domain.name.com\Apps\COM\Office2007\MGT6.MSP'
      Fri, 13 Feb 2009 11:24:27 Checking preferred server path \\domain.name.com\Apps\COM\Office2007\MGT6.MSP instead of \\domain.name.com\Apps\COM\Office2007\MGT6.MSP
      Fri, 13 Feb 2009 11:24:27 Path \\domain.name.com\Apps\COM\Office2007\MGT6.MSP was redirected to \\domain.name.com\Apps\COM\Office2007\MGT6.MSP
      Fri, 13 Feb 2009 11:24:27 Core name 'domain.name.com:115.345.241.132' obtained from active task list
      Fri, 13 Feb 2009 11:24:27 Sending task status, cmd line -coreandip=domain.name.com:115.345.241.132 -taskid=84 -retcode=229392397 "-ldap=CN=Johnson_Booker_11bw,OU=Users,OU=MGT,OU=_Department-of-Engineering,DC=ad,DC=domain,DC=fom"
      Fri, 13 Feb 2009 11:24:27 LSWD or Executable Client Thread
      Fri, 13 Feb 2009 11:24:27 PackagePath:   [\\domain.name.com\apps\COM\Office2007\setup.exe]
      Fri, 13 Feb 2009 11:24:27 Checking preferred server path \\domain.name.com\apps\COM\Office2007\setup.exe instead of \\domain.name.com\apps\COM\Office2007\setup.exe
      Fri, 13 Feb 2009 11:24:27 Path \\domain.name.com\apps\COM\Office2007\setup.exe was redirected to \\domain.name.com\apps\COM\Office2007\setup.exe
      Fri, 13 Feb 2009 11:24:27 Processing generic executable
      Fri, 13 Feb 2009 11:24:30 Launched application 'C:\Program Files\LANDesk\LDClient\sdmcache\apps\COM\Office2007\setup.exe' ('/adminfile \\domain.name.com\apps\COM\Office2007\mgt6.msp') result 2
      Fri, 13 Feb 2009 11:24:30 Installation result 80070002
      Fri, 13 Feb 2009 11:24:34 Core name 'domain.name.com:115.345.241.132' obtained from active task list
      Fri, 13 Feb 2009 11:24:34 Sending task status, cmd line -coreandip=domain.name.com:115.345.241.132 -taskid=84 -retcode=-2147024894 -complete "-ldap=CN=Johnson_Booker_11bw,OU=Users,OU=MGT,OU=_Department-of-Engineering,DC=ad,DC=domain,DC=fom" "-log=sdclient_task84"