Wondering if anyone has tackled this. Here's the issue (in Heat 2015.1):
We have a rule that does not allow resolving an Incident if there are open tasks assigned (because if you allow that, the tasks will continue to flag as being overdue, and once the ticket is closed, you can't edit the tasks).
If I open a Problem, and link incidents to it, the actions for "Resolve via Workaround" or "Resolve via Resolution" can't work if there are open tasks on the linked Incidents (see rule above).
So, the question is, how can I have the 'Resolve via...' actions check for and automatically complete any tasks that are still open in the linked Incidents?