3 Replies Latest reply on Feb 25, 2009 10:53 AM by WisDPI

    Inventory Service Event Log Entries


      Any hints what's causing this (before opening a call) error which is popping up in the Core Server's Event Application log?  Inventory seems to be populating, but this is showing up regularly.


      Image-Event Log-LANDesk Inventory Server.JPG

        • 1. Re: Inventory Service Event Log Entries

          There's a doc covering this issue I believe, have you reviewed it yet?  http://community.landesk.com/support/docs/DOC-1201     Be sure to read these notes from the bottom of that doc:



          LDMS 8.8: For LDMS 8.8 Patch 17433 replaced patch 11128. Follow the below instructions.

          LDMS 8.7: For LDMS 8.7 you will need to apply patch 11128. Follow the below instructions.


          1. Turn off inventory service on core server.

          2. Install 17433 for LDMS 8.8, or 11128 for LDMS 8.7 on core server only.

          3. Run the following sql query twice:


          Delete from fileinfo where fileinfo_idn in ( select distinct a.fileinfo_idn From fileinfo a left outer join fileinfoinstance b on a.fileinfo_idn = b.fileinfo_idn left outer join productfile c on a.fileinfo_idn = c.fileinfo_idn where a.filesize = 0 and b.fileinfo_idn is null and c.fileinfo_idn is null)


          4. Open command prompt and change directory to managementsuite directory and run the following command prompts:


          ldinv32.exe /uninstall

          ldinv32.exe /install

          regsvr32.exe ldcach.dll


          5. Start the inventory service.

          • 2. Re: Inventory Service Event Log Entries
            Frank Wils ITSMMVPGroup

            You should be able to get rid of the error by just re-registering these 2 dll's:


            regsvr32 "c:\program files\LANDesk\ManagementSuite\idal.dll"

            regsvr32 "c:\program files\ LANDesk\ManagementSuite\ldcache.dll"


            and restarting the Inventory Server Service on the Core. If the error persist, look at the solution above, but if you don't need to mess around in the database, don't... ;-)






            • 3. Re: Inventory Service Event Log Entries

              Re-registering the two DLLs took care of this issue.  Also found that the SQL Server Admin was restarting the SQL server--need to stop/restart the LANDesk Inventory Service whenever that happens...


              Sure don't want to mess with the database if not needed ...