Re-posting this question from a user on the FRS Connect community.
Originally Created 11/23/2015 by Jason Kearney
Has anyone successfully set up an additional email listener for Service Requests? I want my customers to be able to respond to SR's via email so it updates the relevant ticket. I've dome some initial investigation but haven't been successful in getting it working. Do I need t use an alternative email address?
Any thoughts/direction most welcome.