4 Replies Latest reply on Dec 3, 2015 7:51 AM by mjones800

    How do you restrict specific user teams from editing a field?

    mjones800 Rookie

      New here and looking for feedback on a function we'd like to have within our company.  For our incidents we use a combination of Impact and urgency to decide on the priority of a ticket.  All users should be able to choose the urgency of a new incident but we only want a smaller group of users to be able to edit the impact.  This ensures that only our core support team can move tickets to a much higher priority. 

       

      I created a read only business rule to facilitate this, example below.

       

      $(if CurrentUserInTeam("Team 1")

        then false

        else if CurrentUserInTeam("Team 2")

             then false

             else if CurrentUserInTeam("Team 3")

                  then false

                  else if CurrentUserInTeam("Team 4") then false else true)

       

      Although this works it has come to my attention that it is not supported. 

       

      Is there an out of the box method which allows restricting specific teams or users from editing a specified field?