4 Replies Latest reply on Dec 16, 2015 4:40 AM by [email protected]

    Making Resolution Comments mandatory in a Service Request

    jasonkearney Apprentice

      Hi,

       

      I'd like to make completion of the Resolution Comments mandatory upon fulfilment of a Service Request. I've added the following Required business rule but when the final task in the workflow is completed it fails to change the status to fulfilled. We have a separate workflow to check that all child tasks have been completed and then change the status of the ticket to fulfilled at the end of all SR's.

       

      $(if Status == "Fulfilled" then true else false)

       

      Views/thoughts appreciated as always.

       

      Jason