Our service desk has an appointment booking service and currently we use Outlook to manage them and not to put too fine a point on it, it's rubbish. We intend to build something in HEAT to manage it.
I'm visualising doing the following:
- Building a custom business object called appointments
- Creating a relationship between appointments and incidents (so we can book an appointment with someone if it becomes necessary to resolve their incident)
- Create status's and owners of the appointments, so we can see what appointments we have, how many are free and who is taking them
What I'd be hoping to do is to bulk create the appointments ahead of time with no owner and a status of free, however I can't for the life of me work out how to do this part. I was hoping I could somehow do something like mass create x number of hour long appointments between 9 and 5 on weekdays for the x number of months.
Any suggestions on either how to do the mass creation or alternative approaches to setting up and appointment system would very gratefully received.