1 Reply Latest reply on Dec 10, 2015 4:17 PM by SusanJS

    How to insert new added comments to email notification?

    Rookie

      Hi,

       

      I made a quick action that changes incident status and displays a text box to enter some questions that should be sent to the customer via email notification. My question is: how to refer to this new added comment that I could send it in notification?

       

      I'm using 2015.2 version.

        • 1. Re: How to insert new added comments to email notification?
          SusanJS Specialist

          There used to be a Waiting for Customer Notice quick action that did what, I think, you are trying to do here.  If you don't already have that, then here is what you can do with what you already have:

           

          1. Append your quick action and add the "Send Email" action.
          2. In the body of the Send Email action, insert the field that contains the message.

           

          The other way you can do it, if you didn't want to add the extra field, is to just use the $(Prompt()) function within the message body field of a Send Email quick action.