I want to be able to reassign requests to different teams but have a required rule set on the owner and team when the status is active. This means the users have to set the request back to submitted, empty the owner and then change the team. Also the Owner is validated from the team list.
I've created a button which prompts for the team and then goes away and sets the status to submitted and the team to whatever was chosen, as a byproduct the owner is also blanked because of the team change. This works fine as long as I dont ask the associated quick action to save.
When I try to make the quick action set the owner to null or "" it complains about these values not existing in the validated owner list. When I leave owner out of the quick action all together and check the save option it complains about owner being required - almost like it still thinks the status is active.
I guess I'm missing the parameter which means blank.