4 Replies Latest reply on Dec 4, 2017 11:58 AM by Greg.Kindt

    Alert Monitor Runtime Error!

    Apprentice

      From old forum

      Issue:

      I have a user getting the following error when they launch alert monitor (thick client):
      "Runtime Error!

      Program: C:\Program Files\HEAT\Alert32.exe 

      abnormal program termination"

      I renamed all his .alr's, but no luck.  Re-installed Heat and rebooted.  Deleted his user account and re-created it, but still getting this error. 
      Any other ideas?  Thanks.

      -B

       

      Solution:

      Delete the registry entry for the Alert monitor.

      HKEY_CURRENT_USER\Software\FrontRange Solutions\HEAT\Alert Monitor\General
      open the 'OpenAlertDefinition' key and wipe the value.