Hello, my customer would like to ensure every Service Request and Incident has at least one task linked to it. I was able to get this to work for Incident, but not a Service Request. Basically I have a Business rule, Validation expression to use the ChildFold to evaluate how many tasks are linked to its Parent. This code works great on an incident but does not work on a request.
Here is my incident expression: which works great
Here is my Service Request Expression: Which doesn't seem to recognize the task is linked.
I though initially it was the reference to the relationship "Task#Assignment"
but, I have this expression ensuring there is no active tasks prior to fulfilling the Request, and this works just fine!
$(Status != "Closed" && Status != "Fulfilled" ||
"$(Status == 'Completed' || Status == 'Cancelled' || Status == 'Rejected')"))
Any Idea's, or another way to force a task on an Service Request?