We're launching our Service Catalog in the New Year so I'd be really keen to link up with people to gain a little insight into how you approached your implementation, challenges you faced, recommendations on quick wins and things to avoid.
HEAT Cloud Support tell us that there is a real mix of customers who use Export/Import to implement and update their Request Offerings, and those who use the Project/Package functionality. I'd be interested to hear how people manage this in practical terms. For example, do you create and publish centrally or do Service Owners create their own offerings? What are the challenges you face in doing this?
I'm more than happy to discuss offline if you'd prefer, so please feel free to contact me direct if you wish: [email protected]