4 Replies Latest reply on Sep 21, 2016 7:32 AM by [email protected]

    HEAT Classic, Hi-Resolution display problem (Surface Book)

    ford_sb Apprentice

      One of my users has a new Surface Book which has a display resolution of 3,000 x 2,000. Call Logging 9.5.1.33 renders the content inside of the various tabs much smaller than it should be at that resolution.When Call Logging is set to be full screen, this is what we see:

      Heat-Windows10-issue.PNG

       

      We've tried looking at the properties of CallLog.exe and, on the Compatibility tab, checked the box for "Disable display scaling on high DPI settings" with no effect. Changing the DPI in the display settings changes the size of the text in the Infocenter, tabs, and toolbar, but not in the main CallLog, Assignment, or Journal areas. Even when we drop the resolution to 1920x1024, the same issue occurs. Has anyone run into this?