12 Replies Latest reply on Jan 29, 2016 8:29 AM by jsmith1

    Converting to managed app

    jsmith1 Apprentice

      Hi folks,

      I'm trying to convert an app to managed status for a group of iPads (Air-2). Here's the process I'm following.

       

      1. Make sure app is device assignable

      2. Purchase 500 tokens for the app

      3. Make sure licensing shows up by "Synchronizing VPP Licensing Data."

      4. Verify device is iOS 9.0+

      5. Install the app from Absolute Manage Admin console. I have checkmarks for:

           - Delete application when device is removed from MDM management

           - Convert to managed application if already install on device (IOS 9 or newer)

           - Assign licenses to: Target devices

       

      I don't seen anything within the Queued Commands or Command History.

      When I look at the apps listed on the device, I see "Prompting for conversion to managed app" for the App Status and doesn't convert to a managed app.

       

      I don't get any notifications or alerts on the iPad. I've verified that "Allow notifications" is enabled for AbsoluteApps.

       

      Got any ideas?

        • 1. Re: Converting to managed app
          dherder Specialist

          Hi Jeff,

          You may have to launch the app at least once. What happens if you launch the app on the device?

           

          dave

          • 2. Re: Converting to managed app
            jsmith1 Apprentice

            Hi Dave,

            No joy. In experimenting with my own iPad:

            I launched the app, no change. I launched AbsoluteApps to force a checkin, no change. (just in case it didn't update)

             

            I've also noticed that I have "Queued for installation" on another app that I followed the same process on.

             

            -Jeff

            • 3. Re: Converting to managed app
              dherder Specialist

              That is definitely odd, as soon as I launch the app on my iPad given the same steps outlined above, the app moves from "Prompting for conversion to managed app" to "Managed". What OS are you running on the iOS device?

              • 4. Re: Converting to managed app
                jsmith1 Apprentice

                I've got 9.2

                • 5. Re: Converting to managed app
                  robert.morton Apprentice

                  I just went through and tested using Install Application command as well as assigning it to a policy. In both cases it shows "Prompting for conversion to managed app" for a minute (I have a small setup) and then changes to Managed. My devices are Supervised so it never prompts me for the conversion. On an unsupervised device it should prompt you for the conversion.

                   

                  Just as an FYI, the notification is not using Absolute Apps. It is some Apple System notification.

                  • 6. Re: Converting to managed app
                    jsmith1 Apprentice

                    In both cases it shows "Prompting for conversion to managed app" for a minute (I have a small setup) and then changes to Managed.

                    That's the result I expected too Rob. I assumed the "Prompting for conversion" message was the interim as Absolute determined that the app was already installed and made the conversion over to a managed app. But I've got that message showing for a few days now and not shaking loose.

                     

                    My devices are Supervised so it never prompts me for the conversion. On an unsupervised device it should prompt you for the conversion.

                    Same. All supervised/managed/enrolled at the time of setup via DEP profiles.

                     

                     

                     

                    Dave, want me to go ahead and get this opened up as a help desk ticket?

                    -Jeff

                    • 7. Re: Converting to managed app
                      robert.morton Apprentice

                      At this point, I would open a ticket since that all does work in my environment. If you send me an email I can take a look at it this afternoon as well if you would like. My email is in my profile. I believe you can see that.

                      • 8. Re: Converting to managed app
                        jsmith1 Apprentice

                        Hey Rob,

                        I'm not finding your email address. I pulled down your vcard and imported that, but it gave your name and title of Systems Engineer w/no contact email.

                        • 9. Re: Converting to managed app
                          dherder Specialist

                          Hi Jeff,

                          There is one way that I can reproduce this, and it is only reproducible on a non-supervised device where the user will get a prompt to change the management status of the app. Essentially, the user gets the management change prompt on the iOS device, the user accepts to "Manage" the app, and the result is that the management status on the Admin console is not updated right away. That being said, the management status will indeed update on next inventory of the applicationList. Thus, you can force the app status to update if you issue an "Update Device Info" command and select "Installed Applications". Or, you can wait for the automated collection of the device inventory which occurs on interval defined in the server center.

                           

                          Is this what you are seeing?

                           

                          regards,

                          dave

                          • 10. Re: Converting to managed app
                            jsmith1 Apprentice

                            Hi Dave,

                            Apologies for the long delay.

                            Here's what I'm seeing (link to screen capture). This in on my device, verified managed and supervised.

                            http://prntscr.com/9wcsno

                             

                            Both of those highlighted apps are on the iPad and I can launch them without any hassle. I updated to iOS 9.1.2 last night, went through the steps again (launch app, update device info from console) and no change.

                            • 11. Re: Converting to managed app
                              dherder Specialist

                              hmmm. weird. I'm assuming that you mean 9.2.1, not 9.1.2?

                               

                              I'll create a support case for you and reach out directly, as I will have to look at the server and the device console logs when the request is being made.

                              • 12. Re: Converting to managed app
                                jsmith1 Apprentice

                                Sounds good. And you are correct: iOS 9.2.1 (my bad on the typo)