I am currently having an issue, have called support and have been told that we don’t have a lot of options. We use Service Catalog entries in a centralized onboarding and offboarding process that’s initialized by the Service Desk. Specifically, with the off-boarding (termination) process, I have two Date/Time parameters in the process. One is a 30 day wait and the other is a 90 day wait. These are hidden Date/Time fields on the form that are calculated as Dateadd(Day, 30, CurrentDateTime). Simple enough. The process then “waits” for these dates to pass and then additional workflow kicks off. EVERY NOW AND THEN, I am asked to extend the period (i.e. someone says I need more than 90 days to review, etc.) I’ve tried to go in and actually edit the parameter in the ServiceReqParam table, and this has worked, meaning I CAN edit the parameter, however the workflow still kicks with the old date.
Does anyone know how to edit a parameter (workflow) while it’s currently still running?