3 Replies Latest reply on Aug 16, 2016 1:45 PM by [email protected]

    Knowledge Search not returning useful results

    bkvarnstrom Rookie

      Has anyone managed to configure the search function for Knowledge (and the Related Items) bar, so that it actually finds the relevant articles? Currently running 2015.2 and we have two issues: the Related Items search doesn't return results as the Search workspace does. Second issue, HEAT indexes the ASCII representation of the images in the articles as text, which, if you search for e.g. 'VIP' you will get loads of articles displayed which do not contain the word VIP. Any suggestions? Or has anyone managed to plug in an actual search engine?