1 Reply Latest reply on May 29, 2017 12:08 AM by [email protected]

    Accepting/Completing external Tasks via email (Heat 2015.2)

    gregm Rookie

      Hello all,

      I know it is possible to accept/complete tasks (Task.Assignment) records via email using the keywords "Accepted" and "Completed".

      Does anyone know if it is possible to do this for External Tasks (Task.Workorder)? If it is possible, please give me an idea on how to go about it.

      This is what I have tried so far:
           I have created an email listener whereby Email processor 'Other' is selected in the drop down,Name is 'Task',Unique key is 'WorkOrderID'  in

           Mailboxes.I have also created a relationship between Journal.email and External Task.

      kind regards