3 Replies Latest reply on Mar 2, 2016 6:33 PM by chooi

    Has anyone done the HEAT Service Management Admin II - VILT without taking the HEAT Service Management Admin I training first?

    chooi Apprentice

      Interested to hear if anyone have done HEAT SM II without doing HEAT SM I first. I have several years experience administering ITSM v7.x.x so I was thinking of skipping I and go straight to II. Also, any feedback on value of doing the training will be appreciated?