In HEAT Service Management v 2015.2
We would like to set up our OU's so that members of the parent OU would be able to view all incidents created by the OU. Then we'd like to set up sub users who can only see their own incidents. I'm able to set up users within an OU to view their incidents collectively but have had no success in allowing those sub users to only see their own incidents.
Has anyone had success in configuring this? Is this possible with all users in question using the same role?
Right now I've got the visibility for FRS_Myitem set up like this
Myitemorgunit ID = incident.orgunitID
This basically states that the user can only view incidents where their organizational unit ID matches that of what is stored in FRS_Myitem for a particular incident.