I have noticed that when responding to an approval notice from Heat and you enter the keyword “Denied” and below that line in the email you can enter a denial reason; that denial reason will carry over to the approval vote. Does anyone know how this is extracted from the email and into the approval vote? I can’t seem to find the method within Heat that performs this function, I would have thought this would be done through an XSLT of some kind, but don't see one ootb.
I’d like to see how it is working and possibly set the same feature for approving. Any insight would be great.