Wondering if/how any of you have addressed this. We need a way for internal users to request things like 'software enhancement' or other software development ideas/suggestions. Given that Self Service users don't have access to Change, I'm looking for ideas about how to link the request to a change record and notify the requester when their request/idea is being moved into the Change/Release process.
For example, I've submitted tickets to HEAT that show a status like "referred to Development" or something. I'd like to do the same, and also notify the requester when it's actually logged as a change, going into production, etc.. Of course, that may take a long time, so I also don't want these requests to trigger timeout notifications, or otherwise kill our metrics.
Any ideas are appreciated!