I am using HEAT Cloud 2015.2.2.
I am looking at adding some additional notifications for Service Requests.
1) Are you sending task Cancellation and/or Rejection reasons to the Customer? If so how? If not, how do you communicate WHY the request was cancelled?
2) How do you handle it when there are multiple tasks? For instance , one task could be cancelled but another is completed. How would the Service Request be marked? Closed, Cancelled....What if one task is complete, one is cancelled and a third is rejected? Do you do this on a per request basis or have you done something to cover all Service Requests?