Did you ever find out why this is happening. I am seeing the same thing with our knowledge system.
This issue was resolved indirectly by upgrading from 7.25 to 7.3. Relevance is now what I expected. I wish I knew something more specific, if simply for my own edification.
Best of Luck,
Service Desk Manager
University of Minnesota Physicians
UMP Service Desk
>>> Phillip DeVries <[email protected]> 1/26/2010 7:45 AM >>>
A new message was posted in the thread "Anyone else only able score as high as 50% relevance when searching the Knowledge Base?":
Author : Phillip DeVries
Email : [email protected]
I can't find a specific Problem number or Change Request for this Problem but I know there were some changes made to Knowledge for the 7.3 release so I suspect this problem was fixed at that point.
I am still getting the same issue on 7.3. Any possible solution?