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first of all I would try to see if I can generate the forms with SQL Server Reporting Services.
The example provided doesn't seem to be that difficult.
Combining the SSRS reports with data-driven subscriptions (e.g. Send Email to xy & attach it to the SR) can provide you an easy way to automate processes.
Two other options I can think of (but requiring some programming skills):
1a) Create an external WebService or a WebSite.
Parse the Service Request Parameters and let the WebService or WebSite genereate the form for you.
1b) Create a console or windows forms application.
Use the "run program" QuickAction in your workflow
2) Add your Business logic as needed (e.g. use HEAT API to update ServiceRequests etc.)
Of course there are many other options out there.
But since I'm most familiar with the ones above I would choose one of them
Personally I think that the first choice (SSRS reports) would be the easiest approach, and it can be send or print or exported as .pdf for storage, so...
Thank you for the feedback. It is most helpful.
Thank you for the information. It was very helpful.