Haven't seen that in the past. Majority of the issues I have found has always been permission issues.
Do you have your tenant environments in separate servers or is it all under one server? If the first option, where is Ops Console installed?
Have you tried running the refresh with the services (except License) in the test server turned off?
Thanks for the reply, Elyse.
We have our tennants running on separate servers. The ops console is installed on the Test server.
We are actually going to give the refresh a try while the services (minus License) are off on the Test Server. I have time scheduled with our other HEAT admin and our DBA who can turn these services off. I will be sure to post an update after we give this a try.
We shut off all services on the Test server, minus license, and tried to push from PROD to TEST. This was unsuccessful. We received the same message.
However, we called in to HEAT Software and went an alternate route by manually backing up the PROD database and then Overwriting the TEST DB w/ the PROD data. I then did a push from PROD to TEST but next to the Target DB Option, selected Database already restored. This pushed the data thru to TEST successfully and after running our Query for TEST and rebuilding the cache, I was able to log in to a successfully refreshed test environment.
Great to hear it's working again