2 Replies Latest reply on Apr 11, 2016 10:10 AM by dherder

    DEP Synchronization Issues

    jgarnica Rookie

      Added 30 new iOS devices to our MDM server through Apple DEP but they are not showing in the MDM console.  This was about 5 hours ago, and regardless of how many times I "Synchronize All Tables", "Synchronize Device Enrollment Data", or even "Reload All Tables", the devices will not show up in the console (even after reinstallation too).  I know this was an issue back in version 6.7, so I'm wondering if anyone is experiencing this now with v7.0 .

        • 1. Re: DEP Synchronization Issues
          jsmith1 Apprentice

          I haven't experienced that (yet). That portion has been pretty steady for us.

          • 2. Re: DEP Synchronization Issues
            dherder Specialist

            Hi Joseph,

            Here's some info regarding the DEP sync (from KB 21238):

             

            PROBLEM

            By default, the AM server will update its DEP records from the Apple DEP web service every 24 hours. If you are making frequent DEP purchases, how can you force the LANrev server to update that data sooner?

             

            ENVIRONMENT

            LANrev MDM

             

            RESOLUTION

            There are 2 ways to update this data:

             

            In the Admin console, run the "Synchronize Device Enrollment Data" command from the "Server" menu. If the Sync does not work, then try the "Reload Device Enrolment Data" option.

            Alter the default sync interval that is implemented on the LANrev server.

             

            To alter the default sync interval, implement the following preference value on the LANrev Server:

            Value: ADEPDataUpdateInterval

            Type (Mac/Windows): Integer/DWORD

            Default Value (in seconds): 86400

             

            It is your choice to determine how frequently you would like this data to be updated; however, it is recommended to set the value to a timeframe that coincides with (or is slightly less than) your purchasing interval. For example, if you are adding new devices in your deploy.apple.com portal every hour, then you may choose to set this update interval to every 30 minutes.