1 Reply Latest reply on Jun 2, 2016 7:35 PM by chooi

    Slave Tenants on HEAT SM

    chooi Apprentice

      Has anyone successfully implemented the Slave Tenants feature for HEAT 2015.2 (Cloud)?


      We are looking at doing this for our two tenants so that support staff can work from one single Service Desk Console view.


      Were there any lessons learnt, limitations (e.g. will it work if the layout, lists or forms on the two tenants differ and how will Self Service remain separate or will it also be combined) and additional configuration to make it work properly?