Following feedback from our Self Service users, we've noted that they use a Service Request for raising incidents more than the "Report an Issue" button. The feedback tells us that they think the button is related to raising an issue with Self Service.
To counter this, we'd like to create a Top Level Tab that will perform the same function as the button (and hide the button), similar to the attached screengrab.
Whilst the creation of the Tab is simple enough, getting ti to replicate the action of the "report an Issue" button is more difficult. Has anybody had any success or can offer any suggestions?
We've tried the URL option but it opens itself with the iframe below (multiple times)