Heat Cloud user. Incident owner and or team gets notified when there is incoming email for their incident. Currently the owner needs to login to HEAT to view the email.
We created a quick action that sends an email to the incident owner with the incoming email attachment but when it runs, it will send every journal entry to the owner, not the latest entry. For example, if there were 6 email journal entries, 6 emails would send. We need a way to only select that last entry. Anyone have ideas how to accomplish this?