8 Replies Latest reply on Jun 22, 2017 2:21 AM by [email protected]

    In Service Request, how can I blank out a previously completed field before it is submitted?

    louise.piper@it.ox.ac.uk Apprentice

      I have a request offering with various questions using combo boxes, and fields are visible / mandatory depending on the selection made.

      During testing I've found that if I make a selection and then go back to one of the questions and change my response, fields that I had already populated but I now cannot see are populated in the resulting Task but not visible in the service request.

      Does anyone know of a way that I can blank out the contents of a field so that if a user changes their selection before submitting the service request, they are forced to complete the field again, based on the revised selections they have made?


      Thanks / Regards