Whilst reviewing Saved Searches within the Problem Management Workspace I noticed a Saved Search called "Problems with Incident To Root Cause Duration Calculated" which returns a value of 'Incident to Root Cause Duration'.
I cannot work out exactly how this value is calculated, and therefore cannot judge whether it is of any value to me . Can anyone assist ?
The field description for 'Incident to Root Cause Duration' states that it is "Time between 1st Incident Linked Date/Time and Identification of a Root Cause Date/Time." I cannot reconcile the actual values that are being returned for my Problem Records & linked Incidents with this description no matter how I try.
Thanks in advance for any assistance.