Has anyone got any recommendation or best practise advice on managing team membership and change of membership.
1. A team member may have left the organisation and need to be removed and not be displayed as part of his/her Standard User Team/EmployeeTeam
2. A team member moves from one team to another team and no longer has responsibility in the previous team.
I know that if a team member is removed from a team, all existing tickets still assigned to that member when they were in the team will need to be updated.
If I only reassigned ownership to another team member for active tickets but not closed tickets will there be any side affects. For example, if the team member displays all his/her Incidents, will it display tickets from his/her previous and new team?
Any feedback will be appreciated.