Does anyone know how to set the resolution escalation clock on a task assignment to the value of an implementation datetime field on a change record?
I want to set the resolution escalation clock of tasks created in the change workflow to match an implementation datetime field (date and time picker control type) on the change record.
Our change records often have forward implementation datetime (e.g. one month's time), therefore I do not want task resolution escalation clock to start running until the planned change implementation datetime.
Otherwise, the task escalation is incorrect and task assignees will get task escalation notifications before the change implementation start datetime.
Thanks in advance.