2 Replies Latest reply on Aug 1, 2016 11:35 PM by aras.pillai

    Skype for business / Lync Integration with Heat Software

    aras.pillai Rookie

      Hi Everyone,

      We at Sensiple, engaged in the process of introducing "Unified Service desk" Solution, which is a integrator of Skype for business / Lync with the Heat Software

      We already have pre-built adapters for the other ITSM products in place. The following are the functionalities:

      • One click incident/request creation from the IM window
      • IM/Voice Conversation update in the incident and request
      • IM/Voice Skill based routing
      • Web chat - Skype Integration
      • CTI/Screen Pop up


      To Understand our solution better, Sign up for a demo : Lync Adapter | Sensiple