is there any Option in Heat to bind the request offering visibility to Active Directory Groups?
Is there also an Option to bind picklists for Service requests to Active Directory Groups so you don't have to maintain the picklist in heat?
Thanks in advance for your ideas.
there is no direct option to bind it to Active Directory groups (yet).
But you can import Active Directory groups and its members into HEAT and use the EmployeeLocation for AD Group as a workaround.
In 2016.x you should have more options to publish the Service Requests to.
In regards to your picklist: Feel free to do an import of AD groups and members on a daily basis.
There are many ways to achieve this..
Retrieving data ...