The City of Seattle is transitioning from HEAT Classic to HEAT Service Management by Q1 2017. I am looking for a way to add two approvals (Technical and Product) to the Change Approval workflow before the workflow continues to CAB approval group. This is what I've attempted. I extended the ChangeDetail business object to add the approvers and date/time approved. I've added a new Get Approval block right after the Start but I don't see how to reference the new fields that are in the extended business object.
From the documentation I had thought I could use the selection "User from Context BO field/ Service Request Parameter". Suggestions welcome!