0 Replies Latest reply on Jul 7, 2016 4:22 PM by lukea.johnson

    Autotask and Call Group Combo

    lukea.johnson Rookie

      I created a FIFO call group. Based on specific criteria it pulls the oldest ticket available. I also have an autotask that assigns the ticket to the user. Is there a way to combine the two so when a button is clicked, it opens the FIFO call group and runs my assign autotask on that ticket?


      Thank you,