2 Replies Latest reply on Jul 12, 2016 1:48 AM by simacit

    Prevent deletion External Contact used in Incident, ServiceReq,...

    simacit Apprentice

      How can I prevent External Contact being deleted when they are already used somewhere else?


      If you delete the Customer from a ServiceReq, you end up with an Exception message like this:


      The Service Request no longer exists or the current user is not allowed to see the request or any of its parts.POST:http://servicedesk.simac.be/HEAT/ServiceCatalog/services/ServiceSubscription.asmx/GetRequestData