I am adjusting my dashboard, and I would like to be able to view Incidents by month which have first call resolution = true. This is easy enough with a saved search. What I would really like is to divide that number by the number of total incidents in the month, so the data can be compared.
Is there a way to invoke the results of a saved search in a function? Pseudolike this:
$a = List all incidents, break up by month, give the totals per month.
$b = List all incidents with First contact resolution = true, break up by month, give the totals per month.