1 Reply Latest reply on Feb 25, 2009 2:04 AM by aparker

    how to count working hours on an incident

    Rookie

      I have creation date and time and the closed date and time and also in the calendar the opening hours of the company.

       

      How will I count the exact working hours on the Incident and make this happen in Itbm 7.2.6? is this possible or do I have to make a trigger in the database?

       

      Kind regards

       

      Therese Edman

      Itbm sweden

        • 1. Re: how to count working hours on an incident
          aparker Employee

          Please have a look at a couple of the other conversation threads that are going on at the moment. There are some good ideas about how this can be done as well as some code that will be released soon to assist with the crystal side of things. If you have any specific questions, Karen Peacock has been been co-ordinating this area.

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