In our system, problems automagically close after three days. I would like to change that period, but I can't find the workflow responsible for it.
Can someone point me in the right direction?
probably super late but i believe this is an escalation watch setting.
Configure Application > Escalation Schedules >
Select the appropriate Schedule and then choose "Set Threshold"
Then just change the target duration.
We are not currently using problem so i was referencing Incident in my example.
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