1 Reply Latest reply on Mar 23, 2018 8:48 AM by Mike90

    Change auto-close period

    stapletj@tbh.net Apprentice

      In our system, problems automagically close after three days. I would like to change that period, but I can't find the workflow responsible for it.

       

      Can someone point me in the right direction?

        • 1. Re: Change auto-close period
          Apprentice

          probably super late but i believe this is an escalation watch setting.

           

          Configure Application > Escalation Schedules >

           

          Select the appropriate Schedule and then choose "Set Threshold"

           

          Then just change the target duration. 

           

          We are not currently using problem so i was referencing Incident in my example.