1 Reply Latest reply on Mar 23, 2018 8:48 AM by Mike90

    Change auto-close period

    stapletj@tbh.net Apprentice

      In our system, problems automagically close after three days. I would like to change that period, but I can't find the workflow responsible for it.


      Can someone point me in the right direction?

        • 1. Re: Change auto-close period

          probably super late but i believe this is an escalation watch setting.


          Configure Application > Escalation Schedules >


          Select the appropriate Schedule and then choose "Set Threshold"


          Then just change the target duration. 


          We are not currently using problem so i was referencing Incident in my example.