0 Replies Latest reply on Jul 29, 2016 6:35 PM by ccrispin

    Telephony Services as a CI

    ccrispin Apprentice

      Hi Everyone

      I am looking for some ideas on how to implement a new CI for our telephony services. We have over twenty sites and I want to keep track of what PSTN, ADSL, VoIP services are at each site. I would like to look at t CI tree and get a picture of all the services at one location. I was thinking about cloning or reworking the VoIP CI and adding fields like vendor, cost code, data allowance, cost per month etc.

      Has anyone added telphony services as a CI?

      I also thought about just using the existing contact CI but there is no CI tree avalable.


      Any ideas or experience here would be greatly appreciated