11 Replies Latest reply on Aug 31, 2016 10:37 AM by mike171

    Internet Explorer Loading Issues

    SusanJS Specialist

      Has anyone else experienced issues with Internet Explorer not loading the HEAT screen after login and role select?  The users just get the "Loading..." message and it never loads, no matter how long you leave it.



      We're hosted (Cloud SM) and we began experiencing this problem when we upgraded our browsers from IE 9 to IE 11 (11.0.9600.17843), which is the business' standard.  The issue does not happen in Chrome or FireFox and support is unable to reproduce it.  It is intermittent and has happened to several different users, all with different machines at different locations. For the most part, clearing out the temp files folder and rebooting the PC seems to fix it, but I'd really like to get to the root cause and prevent it from happening to begin with.