1 Reply Latest reply on Aug 8, 2016 10:55 PM by elysey

    Displaying SLA percentage over time as line graph in dashboard?

    jonscrivin Rookie

      Hi all,

      Having trouble creating/locating a dashboard to show the SLA of a particular service/group of services over time as a line graph.  This should be a simple thing - time on the x-axis, percentage on the y-axis - but I cannot figure it out in HSM.

       

      I can get it to display as a numeric value - i.e. 4 breached/100 not-breached, but not as a percentage which is more useful/relevant.

       

      Any tips/ideas/help would be appreciated.

        • 1. Re: Displaying SLA percentage over time as line graph in dashboard?
          elysey Apprentice

          Hi Jon

           

          Are you creating this as a dashboard or via SSRS?

           

          Happy to be corrected here - but I believe out of the box the SLA percentages are not stored in each transaction (well, at least I haven't seen it anyway) which means you won't be able to do some trend analysis other than what you are doing already which is grouping them by a specific duration and then getting the percentage of breached vs not breached.